FAQ

1. Do you offer free shipping?

Yes! All orders within the US qualify for FREE shipping.

2. Do you ship internationally?

No. We only ship within the United States.

3. How long does delivery take?

Processing: 3–4 business days
Shipping: 5–6 business days
Total: 8–10 business days

4. What is your return policy?

• Returns within 7 days

• Exchanges within 10 days

5. When will I receive my refund?

Refunds are processed within 5–10 business days.

6. Who pays for return shipping?

Customer pays unless the item is defective or incorrect.

7. How do I track my order?

Tracking information is emailed after shipping.

8. What if my order arrives damaged?

Contact us within 48 hours with photos.

9. Can I change my shipping address?

Yes, within 24 hours after placing your order.

10. How do I contact support?

📞 516-489-6687
📧 contact@helviona.store